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*** Dress for Top Dollar
My daughter ordered a Debs dress from Fannycrown.com. The quality of the dress was appalling. The colour was not as displayed, the zip was damaged, the edges were frayed, 70% of the sequins were no longer attached to the dress. We found it impossible to make contact within our 2 week "no quibble" returns period despite emailing and telephoning offices in Paris, London, Belgium. When our 2 weeks had expired we were contacted by a representative who refused to honor their claim that they accepted returns of damaged goods. We were told to take our issue up with the courts in HongKong!! We were led to believe by the website that this was a European company with its head office in Paris and we believed that our rights as European consumers would be respected. How wrong we were.We were scammed to the value of $382 by Fannycrown.com
Do not by from www.fannycrown.com
I bought a prom dress for my daughter on www.fannycrown.com - a company seemingly situated in Paris. We made sure that we checked and rechecked the measurements on their sizing chart, and concluded that size 6 would be the correct size leaving 1-2 cm for deviation. At the same time we read their terms and conditions which assured, that if the measurements deviated too much, they would be willing til cover cost for a local tailor up to 100% of the price. Feeling confident, we finally bought the very pretty snug-fitting prom dress. When receiving the dress it appeared that the dress dit not come from Paris, France - but Hong Kong - which did not matter to us, as long as the dress fitted as expected. When trying on the dress - the bust size were 5 cm too small and the waist 3 cm too small - even though we have made sure, that we had 1-2 cm extra to give. Bringing this deviation to the company's attention, they declined any responsability - they refused to exchange the dress for a bigger size nor would they reimburse any costs for a local tailor. - but they would be pleased to SELL a new dress!!! I am now left with a dress too small - even to be fitted by a tailor for EUR 209,- plus postage - and a daughter all in tears.
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